Frequently Asked Questions
Q1: What is the cost of the course and what methods of payment are accepted?
Q2: Is it secure to send my credit card information over the internet?
Q3: What happens if I get disconnected from the internet?
Q4: Can I take the course from various locations and computers?
Q5: What happens if I have technical difficulties or the system malfunctions during the course?
Q6: Can I take this course with the AOL browser?
Q7: Do I need to use a PC? What if I have a Macintosh?
Q8: Do I need to have sound on my computer to take these classes?
Q9: How do I get a username or password? What do I use it for? What should I do if I forget it?
Q10: What is a disinterested third party?
Q1: What is the cost of the course and what methods of payment are accepted?
A: The cost of each course is located in the course catalog. You may pay using all major credit cards (Visa, MasterCard, Discover, American Express) and Telecheck.
Q2: Is it secure to send my credit card information over the internet?
A: Yes. 360training.com uses a secure site since credit card transactions are very sensitive in nature.
Q3: What happens if I get disconnected from the internet?
A: If you get disconnected from the internet, you will need to log back into your account. In this case, you will return to the beginning of the lesson you were working on.
Q4: Can I take the course from various locations and computers?
A: Our courses are set up for students to access their account from any computer that is compatible.
Q5: What happens if I have technical difficulties or the system malfunctions during the course?
A: If you experience any problem while taking the course, please call 877-360-6008 or email support@360training.com for assistance. 360training.com provides customer service 24/7.
Q6: Can I take this course with the AOL browser?
A: You can take the course with any browser of your choosing. But we do not support the AOL browser. This means our technical support team is not able to help you in the event of a problem while taking a course w/ the AOL browser. We do suggest that you use another browser while signed on with AOL. To do this, log in to AOL and minimize the program. While still connected to the internet, click on the START button in the lower left hand corner of your screen. Click PROGRAMS, then click INTERNET EXPLORER, the program icon will have a blue "e".
Q7: Do I need to use a PC? What if I have a Macintosh?
A: If you have a MAC you can still sign on to take any of our classes. Many of our customers have taken their courses on a MAC and had no problems whatsoever. However, be aware that our technical support team may be unable to assist you should you encounter technical difficulties. They do not have MACs and therefore may be unable to replicate any problem you may encounter. If you have a MAC, you will need the latest version of internet explorer as well as the latest version of the Macromedia Flash Player.
Q8: Do I need to have sound on my computer to take these classes?
While sound is another feature of our courses, it is not necessary for a customer to have sound in order to learn the course material or complete the course. All information played in audio is also displayed in text by the course player.
Q9: How do I get a username or password? What do I use it for? What should I do if I forget it?
A: The username and password is something selected by the student. It should also be something that they can easily remember. We suggest the student use their email address. Students will use the same username and password each time they attempt to log in to the virtual university page to access their course. This information is entered in the returning students section on the home page of the virtual university. If a student forgets his/her password, he/she can call 877-360-6008 to request this information.
Q10: What is a disinterested third party?
A: A person who has no financial interest in the success or failure of a licensee maintaining an insurance license. The disinterested third party must also certify the exam was closed book and no other assistance was used to obtain a passing score on the exam.
